At a special ceremony held recently, Mr. Hisayuki Inoue, Senior Managing Officer, Toyota Motor Corporation honoured Mohammed Saud Bahwan, Chairman, Saud Bahwan Automotive with 3 Excellence awards – “GOLD Marketing Award” for sales performance; “Outstanding Customer Service Award” for customer satisfaction activities; “Overall DIAMOND Marketing Award” for excellent performance both in Vehicle Sales and Customer Service.
Speaking on this occasion Mr. Hisayuki Inoue said, “I would like to congratulate Sheikh Mohammed Saud Bahwan for this praiseworthy achievement. Saud Bahwan Automotive has indeed produced great results with its innovative marketing and customer care initiatives. These have resulted in Toyota enjoying impressive sales in Oman, despite challenging market conditions.”
“I also compliment Chairman for his strong leadership and strategic investments in the development of infrastructure, as well as human resources,” he added. Applauding the Group for setting new standards in customer care he said, “We rate SBA as one of the Top 5 distributors, worldwide and greatly appreciate SBA’s commitment to customer satisfaction, which is reflected in all your actions. We are fully supportive of SBA’s policy to stay close to customers, fulfil their expectation and keep improving on customer service. We are very happy that SBA is the winner of the Outstanding Customer Service Award for its achievements in the area of Parts and Service.”
Accepting the prestigious awards, Mohammed Saud Bahwan said, “I take this opportunity to gratefully acknowledge the close co-operation and excellent support extended to us by Toyota Motor Corporation, without which our achievements would not have been possible. I am particularly grateful to Mr. Inoue and his team for their steadfast support and guidance at all times- for which I convey my sincere thanks.” “I would also like to thank my valued customers, without whose support this would never have been possible. While receiving these awards is a matter of great honour, our efforts are ultimately directed towards the goal of ‘Customer Satisfaction No. 1’. And towards providing them with a unique ownership experience,” he added.
Commenting on the challenges ahead he said, “2015 is expected to be one of the most challenging years for us. However I am confident that with TMC’s strong support and our proactive action, we will emerge even stronger at the end of this challenging period.”